We want you to love what you ordered. If something isn't right, we'll make it right.
Damaged, Defective, or Incorrect Items If your item arrives damaged, defective, or not as described, contact us within 30 days of receiving your order at support@joninescorner.com with your order number and a photo of the issue. We'll resolve it with a full refund or replacement — no return required.
Change of Mind — Items Under $50 If you've changed your mind about an item priced under $50, contact us within 30 days of delivery. We'll issue a full refund — In most cases, no return needed. Please note this does not apply to items that have been used or damaged after receipt.
Change of Mind — Items $50 and Over For items priced at $50 or more, we accept returns within 30 days of delivery. Items must be unused, in original condition, and in their original packaging. Contact us at support@joninescorner.com to initiate your return and we'll provide instructions and a return address. Items sent back without prior authorization will not be accepted.
Non-Refundable Items The following are not eligible for refunds or returns: gift cards, perishable goods, custom or personalized products, and items damaged due to misuse or normal wear and tear.
European Union — 14-Day Cooling-Off Period For orders shipped to the European Union, you have the right to cancel within 14 days of receiving your item for any reason, with a full refund issued.
Processing Time Approved refunds are processed to your original payment method within 10 business days. Please allow additional time for your bank to post the credit. If 15 business days have passed and you haven't received your refund, contact us at support@joninescorner.com.
European Union — 14-Day Right of Withdrawal
If your order is delivered to a country within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
To exercise your right of withdrawal, please contact us at support@joninescorner.com within the 14-day period and provide a clear statement of your decision to cancel your order. Please include your order number and contact information to help us process your request promptly.
You must return the item(s) in their original condition and packaging. Unless the item is defective, damaged, or incorrect, the customer is responsible for return shipping costs.
Once we receive the returned item(s), or proof that the item(s) have been returned, we will issue your refund within 14 days using the same payment method used for the original purchase.
Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
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Custom-made or personalized products
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Sealed goods that are not suitable for return for health or hygiene reasons once unsealed
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Digital products or downloadable content that has already been accessed or downloaded
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Products damaged through misuse, neglect, or normal wear and tear
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Gift cards
These rights are provided in addition to any other rights available under applicable consumer protection laws.
